Privacy Policy
Our Privacy Policy
Privacy Statement & Introduction
At US Pain Care, LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and developing technology that ensures a secure and efficient experience. This Privacy Policy applies to our company’s website and business operations, specifically related to our staffing and billing services provided to pain management facilities.
As a company that works with sensitive patient data on behalf of healthcare providers, we are subject to and compliant with the Health Insurance Portability and Accountability Act (HIPAA). We take the privacy and security of personal and health-related information seriously.
This policy outlines how we collect, use, disclose, and safeguard your information—including through SMS communications—and explains your rights and choices regarding that data. By using our website or services, you consent to the practices described in this policy.
What Information We Collect
We collect personal, health, technical, and communication information needed to provide our staffing and billing services. This may include your contact details, health-related data, usage information from our website, and SMS communication preferences.
How We Use Your Information
Your information helps us communicate with patients and providers, manage billing and insurance processes, send appointment reminders, improve our services, comply with legal requirements, and respond to inquiries.
How We Share Your Information
We do not sell your information to anyone. It may be shared only with authorized healthcare providers, insurance companies, HIPAA-compliant service vendors, or when legally required. SMS consent and data are kept confidential and not shared with third parties.
SMS Communications
By opting into SMS messages, you agree to receive appointment reminders, billing updates, and other relevant notifications. Message frequency may vary, and standard message rates may apply. For assistance, contact us at info@uspain.com
Data Retention Policy
We retain personal and health information only as long as necessary to fulfill the purposes described in this policy or as required by law. SMS communication records are retained for internal compliance and auditing purposes.
Cookies and Website Tracking
Our website may use cookies and tracking technologies to improve your experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
Use of Third-Party Services
We work with trusted third-party providers (such as SMS platforms, web hosting, and cloud storage) to deliver our services. All providers with access to protected health information (PHI) are required to comply with HIPAA standards through signed Business Associate Agreements (BAAs).
International Users
Our services are designed for use within the United States. If you access our services from outside the U.S., your information will be handled according to U.S. laws and HIPAA regulations.
Breach Notification Policy
If there is an unauthorized material breach involving your personal or health information, we will notify you promptly in accordance with HIPAA and all other applicable federal and state laws.
Your Rights
You have the right to:
- Access and request corrections to your personal and health information
- Restrict or limit certain uses or disclosures of your information
- Withdraw your consent for SMS communications at any time
To exercise these rights or for any privacy-related concerns, please contact us at:
info@uspain.com
User Responsibilities
We encourage you to avoid sending sensitive information through unsecured channels. For confidential inquiries, contact us directly through secure methods.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the new effective date. We encourage you to review it regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
US Pain Care LLC
34522 N Scottsdale, Rd 120-138
Scottsdale, AZ 85266